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Sunday, 25. December 2011

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Call Centre Opportunities

Wednesday, 14. December 2011

The main challenge for call-center (call center, call-center) is considered high quality processing of incoming calls. Quality treatment is not only receiving and processing all incoming calls, and especially in the economic crisis, it is necessary also be able to save on processing. Well, for example, the client should learn the news of the company or its address. In such cases, use of interactive voice response (answering machine, IVR). Answering machine (IVR) allows accept and process half of the calls without the call-center operators.

Much reduces the percentage of lost calls in the intelligent routing the call center. Analysis of the information in the initial stage of processing to redirect the call and connect the client with the appropriate specialist. This will save time waiting for the client and by eliminating many switching, enhance the positive effects of service call center. Obtaining complete information about the customer from the database along with a call to the screen call-center operator will reduce processing time and the call allow the operator to handle more calls. For example, the operator receives a number calling a person at the same time with the company name, the name of the head, name, contact name, scope and history of the settlement of these accounts.

In the case when all operators are busy call center, a large interactive effect will inform callers about the waiting time in queue. According to statistics, customers expect twice as long, if they get this information. In the absence of time, you can leave a message on answering machine with the opposite number to contact the call-center operators with a customer. Ability to communicate with the call-center operators, not only through phone. Communication customer via e-mail, a form of support on the web site of the company or ICQ client for cheaper long-distance (international) call. Such methods of communication with the operators of the call center will handle more requests without diverting and without waiting for a response call-center operator. Less important work to increase the number of calls handled is to optimize and monitor the operation of the call center: Detailed statistics allow managers and call-center supervisors to monitor illegal activities call-center operators in the mode of on-line. The presence of slices of statistics of call center for specific time intervals allows the complex to analyze and predict the quality of customer service and call center load. Knowing these parameters may make some adjustments to the call-center to increase the number of calls handled at a lower cost. Ability to record call call-center operator makes it easier to resolve conflict, and the possibility of a permanent record of conversations and screen operators – to identify and prevent further instances of poor service. With detailed statistics for each call-center operator can decide issues related to the account of working hours and corresponding adjustment of monetary payments to operators. Competent organization of working places of the call center and to minimize the routine operations performed by increasing their job satisfaction, increases the number of serviced calls and the company's revenues.

Woven Furniture

Wednesday, 14. December 2011

Today, any piece of furniture can be woven, eg, chairs, dining sets and more. In this article we will cover different types of wicker furniture. Wicker furniture is different from the material of which it is made and purposes of use – indoor or outdoor use. Outdoor Furniture is adapted to more serious use, as well as to the impact of weather conditions. Wicker furniture should always varnish when you put it on street, varnish quickly loses its properties. So that this furniture will require more retouching than the internal wicker furniture. So choose wicker furniture very carefully, depending on its future use.

Wicker initially created as a living room furniture, which was the most prominent place in the living room. Ease enlarged range – it is only the first few words to describe this unique furniture available on the market. This is complemented by a wide variety of forms of wicker furniture for the living room. While some firms use in the manufacture of various plastics, conventional wicker furniture is the best selling because of Strength and successful use. The customer has a wonderful selection to choose the instance of the furniture that suits his needs. Many stores make wicker furniture on order only.

Since these products are spoiled by time, they have a job. In addition, as mentioned above, the store can not impose a model customer, so it is the right to do something on the order. Wicker furniture can lose luster over time, but it can be returned, covering it with a resin varnish. Coverage here is pretty simple, so you can do it with something to add. Make sure that the furniture is dry, to dry to create a good environment. Dust and soot can accumulate on the furniture, damage it. Must exercise due care and caution when cleaning wicker living room furniture. Do not use strong detergents, as they destroy the upper protective layer, which can cause damage to furniture. Use a soft cloth and soapy water to care for furniture. Wicker furniture is sold both separately and in the headsets. So the choice is up to the buyer. You can buy furniture for every part of the house.

Hotel Design

Friday, 2. December 2011

In your head slowly born the idea to open a hotel or a cozy mini-otelchik? Great! You have already come up with the name of his own creation, calculating all possible income and expenditure, adopted a public relations campaign, etc. And what can you say about the design of your hotel? And as your employees will be wearing? And at what point will stand coffee machine? Oh yeah, all this stuff, you will answer. Detail. But these little things a reputation of your hotel. Many hoteliers do forget about the various "little things".

And then wonder why things do not go as smoothly as those of competitors. It seems to be working in one market, one price point, but I have a room filled through time, and he has customers from hanging up there. Let's pay attention to these "little things" that make up the success of a business project for any hotel. The first thing that catches your eye – a sign. From a distance it can be seen? With 50 meters or even point-blank not to read as the name of your hotel? The sign should be bright, attractive, enticing, holding eye. Use large letters, neon, and other outdoor advertising wisdom. Oh, and incidentally, when you install a new sign, take a look at the hotel front door. Even if you have a number of luxury class, shabby hotel door will say the opposite.

Open the door, get into the lobby. Meet the Administrator at the reception desk. This person responsible for first impressions of the hotel. "Scoop" rudeness eclipse any benefits administrator friendly hotel. Good looks, elegance, consistency of style, smile and willingness to answer any question – that's the criteria for a good administrator. Pay attention to the design of the lobby – whether your clients are comfortable to sit on soft couches or be forced to stand in the corner, looking in the window drifts. Registration rooms – this is probably the most important aspect that affects the reputation of the hotel. Imagine that a person is forced to live in a hotel a week or a month. At 30 days, the number would become his second home. Would he feel the same way comfortable as in your apartment? Perhaps needless to say about cleanliness, decoration and other hygiene standards. Plays an important role lighting rooms. It is better to have two modes – bright and muted. But no two classic "Shovels" – on and off. Design of the hotel – it is his calling card. Design must conform to the status and purpose of the hotel. Somewhere appropriate refined luxury, somewhere – modesty and neatness. Design is one of the main criteria in choosing a hotel. Imagine being on the coast in a series arranged two dozen prestigious hotels. With the same prices, service levels, additional services, etc. Which of them will be attractive to tourists? That's right, the one with the bright, unique, original design. A man would be nice. Again, memories of past vacations have something to show off to friends – lived in a hotel in its appearance resemble jaws shark. My room – eight canine left.